A telephone connection via VoIP is becoming essential for companies. But with the countless possibilities, it is difficult to find the right setup for your needs. In this article we present the criteria that need to be considered when changing corporate telephony. At the end we will also explain how we set up our own telephony setup.
Are you purchasing a completely new telephony system or are you performing updates on existing hardware? Depending on the state of the previous system, switching to a cloud PBX system is worthwhile. Your telephone system is available virtually and does not require any additional hardware, apart from telephone devices and a stable internet connection. The rest runs through the selected service provider.
Do you pay depending on the calls made, the number of users or the number of channels? Different providers charge their services differently. An analysis of the current situation of your telephone activity shows which type of billing makes sense. A fixed flat rate with unlimited call volume is better suited to a high level of telephony activity than paying for every single minute of a call.
If you use separate services from different providers for your telephone system, there is often a mixture of fixed and variable costs.
Do you want to take over the maintenance of your telephone system internally or hand it over to external service providers? A locally hosted solution (on-premise) gives you full control. But you are responsible for the installation, operation and technical maintenance yourself. With a virtual PBX system offered by a third party, you outsource this work. There are also mixed forms, which allow you some control.
How many of your employees need a telephone connection? How flexibly does your telephone system have to be adapted, i.e. enlarged or reduced?
A cloud-based telephone system grows with the company. Numbers can simply be added or canceled. You only pay for the extensions you really need. Virtual cloud phone systems can literally be expanded with one click.
In the case of an on-premise solution, an upgrade is usually possible with an extensive expansion. Local installations with cabling from telephone devices to the telephone system are rigid and therefore more complex and expensive to adapt.
Do you want to take the security of your communication systems into your own hands or give it to a third pary? Basically, when using the cloud, there are more security gaps that need to be considered. In addition, the protection against cyber attacks in hosted PBX solutions depends on the respective provider service.
This is different with local installations. The internal IT department can set up the protection itself. However, the prerequisites are more favorable here, since the connection is established directly and not via the Internet.
Do you need backup channels in case a service goes down? How crisis-proof does your communication have to be? Should your telephony system be integrated into a CRM? There are still many questions that you can ask yourself in the course of your telephony system. The ones described so far offer an initial selection to show you how diverse and adaptable corporate telephony can be.
A requirements analysis needs to be done to find the right setup for your company. We are happy to support you. It is important to us to find the best solution for your company. We determine your current situation through studies. Building on this, we evaluate suitable variants that lead to your target state. Because there is not the one and only solution. Your company and its requirements are unique, as is your telephony system.
We obtain a SIP trunk with our number block via peoplefone in combination with a cloud telephone system from 3CX. Thanks to the open standards, we are flexible with which end devices we communicate. We use the mobile app on the go, the desktop client in the office or we can make phone calls conveniently via teams.
Because 3CX can be seamlessly integrated into teams telephony. Through the so-called direct routing function, teams is connected directly to the 3CX PBX. Direct routing is an interface or function that allows the connection of third-party PBX systems (Alcatel, 3CX, Cisco, Unify, Alcatel …) into Microsoft teams.
Internal calls to Teams users are always made as Teams calls and do not generate any costs. External calls to non-Teams users go to the public telephone network via 3CX. All of our communication channels are now embedded in teams. This makes the overview easier and helps to achieve greater efficiency.
Would you like to find out more about your options for corporate telephony?
Write us or give us a call, we are happy to help.